Jurek Nedoma

In the past, technical documentation used to be written like a book. The author tried to describe the product, its features, maintenance, repairs, etc. Each operating manual was slightly different.

Key Performance Indicators (KPIs) are a crucial company management tool. However, we found that defining KPIs that provide a useful view of a company’s performance is not an easy task.

The language industry – a broad term that includes all translation, interpreting, localization, globalization, transcreation, internationalization, etc. services – is a very strange business.

Modern Translation Management Systems (TMS) offer a lot of advanced functionality. Workflow automation is a very good example. The idea is to eliminate the frequently repeated, time-consuming, and therefore boring tasks of a Project Manager. It is quite common in a translation agency that many customers have a series of…