Our highlights from 2020

Our highlights from 2020 https://xtrf.eu/wp-content/uploads/2020/12/blog_featured__048.jpg 1920 1465 XTRF Team XTRF Team https://xtrf.eu/wp-content/uploads/2020/05/avatar_XTRF-Team.jpg December 9, 2020 January 5, 2021

What a year! In many respects, it’s been a year of trials and tribulations. But it’s important to recognize that it’s also had its good moments. Whether it’s the fact that events moving online increased their accessibility; or whether it’s that, for some, more downtime has provided the opportunity to reconnect with long-forgotten hobbies or far-flung friends and family.

So, in the spirit of focusing on what went well, we thought we’d reflect on our own highlights as a company. Besides, it’s always nice to look back on the past 12 months as we prepare for those to come. Below we’ve put together 12 highlights, that’s one for every month of the year.

Launched XTRF Chat

We launched XTRF Chat, our innovative project-based messaging platform.

Launched Business Barometer

Business Barometer, our cutting edge business intelligence solution, was also launched, providing our clients with greater insight into trends in their business.

Offered our clients a new type of review, the Sanity Check

We began offering this new type of review to our clients. Similar to a technical review, it involves looking at what you’re doing with the system and suggesting options for improvement.

Participated in eight conferences

We’ve been pleased to take part in eight different conferences this year, sharing our experience and learning from our colleagues and peers. (Plus we hosted our own one, the online Summit!)

Implemented 10 client ideas

We value client feedback and regularly review suggestions provided on User Echo. This year, we were able to work on and implement 10 different ideas suggested by clients!

Introduced Self Service Manager

We also introduced the Self Service Manager, which is like the administrative center for your XTRF account. It’s the place to check and update key details about your XTRF instance and package.

Built seven custom apps for our clients

Our Customization team has been busy, building seven custom applications for our clients’ specific needs.

Enabled integration with HubSpot

Our clients can now integrate their XTRF with HubSpot, a marketing and CRM software.

Grew our team by 15

Our team is growing, and XTRF is now 70 strong! That’s 15 more fantastic team members than in 2019.

10.

Achieved an impressive 99.99% uptime

We’re proud to say our onCloud services were available 99.99% of the time in 2020.

11.

Attained Google Cloud Platform Certification

We work hard on staying up to date with the latest developments and technologies. And this year, one of our team members was awarded the Google Cloud Platform Certification.

12.

Welcomed over 600 XTRF Academy users

Our on-demand self-paced learning platform, XTRF Academy, welcomed over 600 users this year, who completed nearly 1,500 courses!

Looking ahead to 2021

As you can see, it’s been a big year here at XTRF HQ. (Or rather, our various home offices!) And we’re looking forward to 2021 which will be even bigger and better. Watch this space!

Our highlights from 2020