We get things done and fast.
No matter whether you need to make a simple query or resolve a technical hitch, our helpdesk is all about business continuity.
We solve problems,
not tickets.
We leave no stone
unturned.
We keep all lines
of communication open.
We solve problems,
not tickets.
We leave no stone
unturned.
We keep all lines of communication open.
If there’s one word to describe our Helpdesk,
it’s dedication.
Round the clock service
with technical support available between
7 AM and 2 AM CET.
The stats
say it all
4708 issues in the first
10 months of 2020 alone,
which means happy customers.
Customers front
and center
our support team’s progress
with regular updates
and client interactions.
If there’s one word to describe our Helpdesk,
it’s dedication.
Round the clock service
The stats say it all
Customers front and center
We could keep talking about how fantastic our Helpdesk is,
but we prefer to let our clients do the talking!
Thanks to the XTRF Helpdesk team, our company is now better equipped than ever
to effectively minimize disruptions and maintain business continuity.
Not only do they provide technical support during all our business hours,
but their consistent client updates offer us unparalleled peace of mind
whenever issues arise.
During this long and endless 2020, DEMA has tried to continuously implement the use of XTRF
by adapting it to its workflows. This has only been possible thanks to your daily support,
your almost real-time responses to my 1000 tickets, your professionalism, and your proximity to us.
For this reason, on behalf of DEMA, I would like to thank all of you for supporting us step by step every day.
3 years ago we chose XTRF for a thousand reasons, and still today we are happy with that decision.
thank you very much…. see you at the next ticket! 🙂
I can always count on the Help Desk team in the event I run into an issue with XTRF.
They’re quick, well-prepared and positive people. I’m grateful for all their help over the years.