The following is free of charge:
- Preparation and briefing phases
- Up to two hours of diagnostics
Other work, including training and personalized services, which may be recommended during the Sanity Check, incur an additional cost. The price for this other work will be listed on the cost estimate.
The payment for the Sanity Check takes place after both parties confirm its completion, which includes performing the analysis itself, as well as answering additional questions. Confirmation is conducted by email between any representative from your organization and your CSM.
If you don’t confirm the completion of the Sanity Check process within ten calendar days after all the issues you raised have been addressed by XTRF, the service is considered to have been performed and is subject to invoicing.
Additional services that are identified as needs during the Sanity Check analysis are not a part of the Sanity Check. They are priced independently, in a separate cost estimate.